
Free pilots are the most expensive validation you can get.
The engineering time is the cheap part. The expensive part is spending a quarter without finding out whether anyone will actually pay.
We learned this the direct way: a team told us they’d move forward once a specific feature existed. Clear requirement, serious organization, and it sounded like the last thing between us and a contract. So we built it.
They didn’t buy.
The lesson wasn’t that they lied. A feature request from someone with no money committed is an opinion, not a requirement.
This makes free pilots expensive.
The actual question that’s driving a procurement decision is: is this problem pressing enough that someone will spend money they could have spent elsewhere? Budget is how an organization states its priorities out loud.
Also, whoever takes a free pilot is often the one who finds it interesting, not the one who’s blocked. Someone genuinely blocked finds money, because the alternative is staying blocked.
A paid pilot at a reduced rate still makes someone defend the spend internally. The number can be almost anything. What matters is that it isn’t zero.
So now I ask who signs before agreeing to anything. If the answer is vague, the problem isn’t pressing.
Don’t build what nobody is paying for.